The RCH Team are taking part in this year’s Big Bath Sleep-Out in partnership with Julian House, to raise crucial funds to tackle homelessness and to help those who are forced to sleep out every night.
We are so proud of our Front of House Team, who were shortlisted for the “Front of House of the Year” accolade at the Hotel Catey Awards on Friday night!
We were delighted when guest Mr Lee Ruddin (pictured below) offered to send us a write up of his stay recently, and so we decided to share his experience as an RCH guest here in our blog!
“A Dacia-driving guest could feel like an interloper when pulling up outside The Royal Crescent Hotel & Spa given the number of Range Rovers and Teslas parked at the apex (Nos. 15 & 16) of the semi-elliptical curve of 30 Grade I-listed townhouses. Yet Head Concierge Mark Hanks instantly made us feel at ease when retorting that the Sandero was probably worth more than the valet chit – exchanged for car keys – depending upon how much petrol it contained! (There was a fuel crisis in late September due to a lack of tanker drivers delivering to forecourts.)
We are so proud to announce that our Front of House Manager Lily Gaspar has made Hotel Management’s annual “Thirty Under 30” list!
Lily joined us in 2019, and quickly infused the team with her passion for hospitality and the guest experience. With a family background in the industry, hospitality runs through Lily’s veins, and she strives to surprise and delight every guest who walks through our doors.
The entire team at The Royal Crescent Hotel and Spa work incredibly hard to ensure an unrivalled guest experience for every moment of their stay with us. Our housekeeping team are no exception, continually pushing themselves to ensure every single bedroom and suite is pristine and ready to wow our guests.
This summer has been especially challenging for our housekeeping team owing to COVID-related recruitment issues, and so to show how much we value everything they do this Housekeeping Appreciation Week, we arranged for seven surprise treats for the whole team, to reward them every day this week!
We are delighted to announce the appointment of hotelier Ben Danielsen as our new General Manager. A seasoned hotelier with more than 20 years of industry experience, Ben’s arrival signals the start of the next stage of our journey.
Ben says: “I have had the warmest of welcomes from the wonderful team here at the RCH, which has served to cement my initial perception of the hotel as a truly special place to be. Already, guests’ comments to me have demonstrated how extraordinary what we do here at the Royal Crescent really is. I love this industry, and the opportunity it gives us all to create unforgettable moments for other people. I am excited to continue to get to know the team and our guests, and to take their RCH experience to the next level.”
Continuing our new series of guest blog posts, the founder of Hügaa, Nicola Walker, tells us all about the story behind her babysitting company. We recommend Hügaa to guests seeking safe and reliable childcare during their stay with us.
Hügaa Founder Nicola Walker
“My name is Nicola and I feel lucky to call Bath my home. This city, steeped in history, is somewhere I relish returning to after travels near and far. I continue to be surprised by the hidden gems and details I stumble across while wandering the cobbled streets. As a family, we while away many hours exploring historical venues and adventuring in the parks. Did you know there are over thirty play areas spread across the city? Needless to say, Bath is worth a visit.